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Rapidly evolving market dynamics, regulatory forces and consumer expectations are continually adding new layers of complexity to the healthcare industry. Our healthcare consulting expertise is built on a detailed understanding of each player across the value chain, from doctors and patients to payers, drug developers and manufacturers.  Our cross-disciplinary insights can help you fuel innovation, reduce costs, optimize digital technologies and achieve maximum, sustained value.

Pharmaceuticals

The critical importance of—and intense competition within—the pharmaceutical industry has been front-page news since the Covid-19 pandemic began. From R&D to supply chain and operations to every facet of commercialization, pharma and biotech companies have to execute flawlessly across all dimensions if they hope to win.

Our deep roots in strategy combined with our proprietary research, cross-functional expertise, and relentless customer centricity enable us to help you corral seemingly disparate choices into a coherent, orchestrated plan of attack. Our pharmaceuticals and biotech consulting teams have deep experience helping clients  reduce complexity, master Industry 4.0 capabilities, and implement a holistic, strategy-led approach across every facet of operations.

Healthcare Providers and Services

Healthcare providers are wrestling with a host of issues, from increasing cost pressures to evolving consumer expectations to the move toward value-based care.  To build and maintain a winning position you need a strategy tailored to your markets and segments, supported by a fit-for-purpose operating model, and exceptional clinical alignment.  We work with providers  to develop those and other capabilities so you can become nimble and efficient, and deliver on your mission as never before.

Consumer attraction and retention

We help healthcare organizations spot unmet consumer needs and enable them to deliver better experiences at the right time and place with the right product, message, and value proposition that lead to improved attraction and retention.

Improved patient engagement

We help improve patient health outcomes and total cost-of-care delivery by empowering consumers across channels to make better decisions and manage their health through personalized, omnichannel engagement.

Seamless consumer experience

We support healthcare organizations in defining customer-experience vision, journey prioritization and redesign, and end-to-end delivery, resulting in enhanced consumer experience and outcomes , lower administrative costs, and improved medical costs, and we help identify digital and advanced analytics opportunities to improve consumer experience.

 

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  • Location Canada
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